The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword. Chat for windows communicate with friends and strangers alike, individually or in groups, using software which allows you to converse. Slash commands are simple to use and intuitive for the agent. The agent then has multiple tools available to communicate with the visitor including canned messages, slash commands, and transferring. Livechatâ€™s simple and streamlined interface gives you a clear picture of your customer service and helps you to handle cases faster. More communicate with friends and strangers alike, individually or in groups, using software which allows you to converse with others online via text or voice chat. When the icon is green, the agent is logged-in.
Canned messages are not only a fast, convenient way to communicate with customers, but they are also easily searchable so agents can quickly find the right message at the right time. Visitor information contains primary contact information and where on the site they started the chat. Itâ€™s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster. Multitasking capabilities the intuitive interface of our web application makes it viable to handle several customers while attending other duties. Chat with others of a like mind or with similar interests. Hover over the chat and email icons to set yourself to available for each channel. By having this information readily available, agents can serve customers more efficiently and improve csat.
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